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Shipping & Refunds

 1. PAYMENT

Payment for online purchases can be made via Paypal, Stripe or Direct Deposit using VISA credit and debit cards. Purchases made using Direct Deposit are not processed until funds have cleared in our bank account.

2. SHIPPING

We pride ourselves on our speedy shipping and excellent service.

“My order of 2:10pm yesterday delivered at 9:30am this morning. Amazing service, thank you.”
Peter, Sydney

Australian deliveries

  • $10 standard post shipping on all orders within Australia under $80 or $15 express post shipping on all orders within Australia under $80.
  • Free shipping on all orders over $80.
  • Australia Post delivery.
  • Dispatch is within 1-3 business days of placing order, however, most orders are shipped same day if placed before 2pm.

International deliveries

  • $15 standard shipping on all international orders.
  • Free shipping on all orders over $150.
  • Australia Post delivery.
  • Dispatch is within 1-3 business days of placing order, however, most orders are shipped same day if placed before 2pm.

For all international orders, you will need to pay for all import taxes, duties and tariffs (if any) as per your country’s governing laws in order to clear customs.

3. RETURNS

We make every effort to ensure that your purchase arrives to you in perfect condition. Should you experience a problem with your order, please email using the form on the contact page or call 02 4787 5177 and we will do our utmost to resolve any issue.

Should you wish to make a claim relating to your product for (1) damage in transport or (2) incorrect goods received, we advise this be done within 24 hours of receiving your goods by telephone or email.

Goods received, even in the event of incorrect supply, shall only be returned for re-supply or credit if the goods are unopened & in their original condition.

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